Terms of Service

Terms of Service.

These Terms of Service explain the rules and conditions under which Wa-Busy provides its software, automation, API, ERP integration and related digital services.

Please read these Terms carefully before purchasing, activating or using any Wa-Busy service. By purchasing or using our services, you acknowledge that you have read and understood these Terms.

Effective Date:   28 September 2026

01. Acceptance of Terms

By accessing, purchasing, activating or using any Wa-Busy service, you agree to comply with these Terms of Service.

If you do not agree with these Terms, please do not purchase or use the relevant Wa-Busy service.

These Terms should be read together with the applicable Privacy Policy and Refund Policy published by Wa-Busy.

02. Our Services

Wa-Busy provides software and technology services designed to help businesses automate communication, reminders and business workflows.

Depending on the purchased plan or service, functionality may include:

  • WhatsApp-related automation
  • Business messaging tools
  • API services
  • Busy ERP integration
  • Tally or other business integrations
  • Automated reminders
  • Customer communication workflows
  • Reports and business utilities
  • Custom development and integrations

Features may vary by plan, package, configuration, technical availability and purchased service.

03. Account & Access

Customers are responsible for maintaining the security of their account credentials, API keys, device sessions and other access information.

  • Do not share API keys publicly.
  • Do not share account passwords unnecessarily.
  • Keep connected devices secure.
  • Immediately report suspected unauthorized access.

Any activity performed through a customer's authenticated account may be treated as activity authorized by that customer unless there is evidence of unauthorized access.

04. Customer Responsibilities

The customer is responsible for using Wa-Busy services lawfully and responsibly.

Customer

Customer Is Responsible For

  • Messaging content
  • Recipient lists
  • Appropriate recipient consent
  • Sending frequency
  • Business purpose
  • Account credentials
  • Compliance with applicable laws
  • Third-party platform policies
Wa-Busy

Wa-Busy Provides

  • Software functionality
  • Technical infrastructure
  • Available support
  • Product updates
  • Applicable integrations
  • Service documentation

05. Meta, WhatsApp & Third-Party Platforms

Wa-Busy may provide functionality that interacts with or depends upon third-party communication platforms, including WhatsApp and services operated by Meta.

IMPORTANT: Meta, WhatsApp and other third-party platforms are independent services. Wa-Busy does not control their policies, automated enforcement systems, account reviews, restrictions, bans or platform decisions.

Third-party platforms may change their APIs, policies, technical requirements, security systems, rate limits or enforcement mechanisms at any time.

By using a Wa-Busy service that interacts with a third-party platform, the customer acknowledges and accepts these third-party dependencies.

06. Meta / WhatsApp Ban, Restriction or Suspension

This section is particularly important for customers using WhatsApp-related functionality.

Clear Responsibility
If Meta or WhatsApp bans, restricts, suspends, logs out or terminates a customer's number, account or device, Wa-Busy is not responsible for that third-party action.

This includes, but is not limited to:

  • Temporary WhatsApp restrictions
  • Permanent account bans
  • Phone number restrictions
  • Device restrictions
  • Session logout
  • QR/session disconnection
  • Messaging limitations
  • Account verification requirements
  • Automated spam or abuse detection
  • Meta policy enforcement
No Ban-Free Guarantee: Wa-Busy does not guarantee that a WhatsApp number, account or device will never be restricted, banned, disconnected or suspended.

07. Unofficial / Third-Party WhatsApp Integrations

Certain Wa-Busy implementations may use technical integrations or communication methods that are outside the official WhatsApp Business API ecosystem.

Customers using such integrations acknowledge that third-party enforcement or platform changes may create additional account, number, session or connectivity risks.

Wa-Busy cannot guarantee that a third-party platform will accept, maintain or continue supporting a particular integration method.

The customer accepts responsibility for understanding the risks associated with the specific integration selected for their account.

08. Messaging & Acceptable Communication

Customers must use messaging functionality responsibly and only for legitimate business communication.

Customers should avoid:

  • Unwanted bulk messaging
  • Spam
  • Repeated unsolicited messages
  • Misleading messages
  • Fraudulent communication
  • Harassment
  • Illegal content
  • Abuse of recipient lists

Customers should maintain reasonable sending intervals and follow applicable platform policies.

Responsible messaging helps reduce operational problems and improves the quality of communication. However, responsible usage does not constitute a guarantee against third-party account enforcement.

09. API Usage

API credentials provided by Wa-Busy are intended for authorized business use.

Customers must not use the API to:

  • Attempt unauthorized access
  • Circumvent security controls
  • Abuse system resources
  • Generate malicious traffic
  • Send illegal content
  • Attack or disrupt infrastructure
  • Reverse engineer protected components

Excessive or abusive API usage may result in rate limiting, suspension or termination.

10. Service Availability

Wa-Busy aims to provide reliable services, but uninterrupted availability cannot be guaranteed.

Service availability may be affected by:

  • Server maintenance
  • Hosting infrastructure
  • Network failures
  • Internet outages
  • Third-party API changes
  • WhatsApp/Meta changes
  • Security incidents
  • Emergency maintenance
  • Force majeure events
Temporary service interruption does not automatically constitute a breach of these Terms or create an automatic refund entitlement.

11. Payments & Service Activation

Customers agree to provide accurate payment and billing information.

Services may be activated after successful payment verification.

Once a digital service, API, configuration, integration or development work has been activated or started, cancellation may not result in a refund.

12. Refund Policy

Refunds are governed by the Wa-Busy Refund Policy.

General Rule
Digital services that have been activated, configured, consumed or developed are generally non-refundable.

Certain genuine cases, such as duplicate payments or verified payment processing errors, may be reviewed on a case-by-case basis.

A Meta/WhatsApp ban, restriction or account action does not automatically qualify for a refund.

Please review the complete Refund Policy before making a purchase.

13. Prohibited Use

Customers must not use Wa-Busy services for unlawful, harmful or abusive activities.

  • Fraud
  • Phishing
  • Malware distribution
  • Identity theft
  • Harassment
  • Illegal financial activities
  • Unauthorized data collection
  • Spam campaigns
  • Attempts to bypass security
  • Any activity prohibited by applicable law

14. Suspension & Termination

Wa-Busy may suspend or terminate access where reasonably necessary to protect the service, infrastructure, users or third-party systems.

This may include:

  • Abuse of the service
  • Security violations
  • Fraudulent activity
  • Non-payment
  • Excessive resource usage
  • Violation of these Terms
  • Third-party platform requirements
Suspension or termination due to customer misconduct does not automatically create a refund entitlement.

15. Limitation of Liability

To the extent permitted by applicable law, Wa-Busy shall not be responsible for indirect, incidental, special or consequential losses arising from the use or inability to use the service.

This includes losses related to:

  • Business interruption
  • Lost sales
  • Lost customers
  • Lost messages
  • Third-party account restrictions
  • WhatsApp/Meta bans
  • API changes
  • Third-party downtime
In particular, Wa-Busy does not accept responsibility for a Meta/WhatsApp account, number or device being restricted, suspended, disconnected or banned by Meta/WhatsApp.

16. Third-Party Services

Wa-Busy may depend on third-party infrastructure, APIs, hosting providers, payment gateways, communication platforms and other external services.

Wa-Busy does not control the policies, pricing, availability, technical decisions or enforcement actions of independent third-party providers.

Changes made by third-party providers may affect functionality or availability.

17. Changes to These Terms

Wa-Busy may update these Terms from time to time to reflect changes in services, technology, security requirements, business practices or applicable legal requirements.

The updated version will be published on the relevant Wa-Busy website or service page.

Continued use of the service after an updated version becomes effective may constitute acceptance of the updated Terms.

18. Intellectual Property

Unless otherwise stated, Wa-Busy software, branding, designs, documentation, interfaces, source code, logos and other proprietary materials remain the property of their respective owners.

Customers receive a right to use the applicable service according to their purchased plan and these Terms. Such use does not transfer ownership of Wa-Busy intellectual property to the customer.

19. Data & Privacy

Customer information and service-related data may be processed as necessary to provide the purchased service.

For more information about how information is handled, please review the Wa-Busy Privacy Policy.

20. No Guarantee of Business Results

Wa-Busy provides software and technology tools. We do not guarantee any specific business result, revenue, sales, customer response rate or return from using the service.

Business results depend on factors including customer strategy, messaging content, recipient behaviour, market conditions and third-party platforms.

21. Customer Acknowledgement

By using Wa-Busy, the customer confirms that:

  • They understand the nature of the service.
  • They understand that third-party platforms may restrict accounts.
  • They understand that WhatsApp/Meta enforcement is outside Wa-Busy's control.
  • They are responsible for their messaging activity.
  • They will use the service responsibly.
  • They have reviewed the applicable Refund Policy.

22. Important WhatsApp Disclaimer

Please Read Carefully
Wa-Busy does not guarantee that any WhatsApp number, WhatsApp account, device or session will remain active or unrestricted.

Any restriction, suspension, ban, logout, disconnection or termination performed by Meta/WhatsApp is a third-party decision.

The customer understands and accepts this risk before using WhatsApp-related functionality.

23. Contact & Support

If you have questions regarding these Terms, service usage, billing, API access or technical issues, please contact Wa-Busy Support.

Wa-Busy Support
Terms, Billing & Technical Assistance
Contact Support →

Final Notice

Wa-Busy provides technology to help businesses manage communication and automation. The customer remains responsible for how the technology is used.

Meta / WhatsApp Disclaimer: If Meta or WhatsApp bans, restricts, suspends, logs out, disconnects or otherwise limits a customer's account, number or device, Wa-Busy will not be responsible for that third-party action, subject to applicable law.
We recommend using the service responsibly, maintaining reasonable messaging practices, respecting recipient preferences and following all applicable third-party platform requirements.