Refund & Payment Policy

Refund Policy.

Wa-Busy ek digital software aur business automation service hai. Isliye humne refund rules ko simple Hinglish mein likha hai, taaki hamare Indian clients ko payment aur refund ke rules easily samajh aayein.

Humne ye policy intentionally simple language mein rakhi hai kyunki hamare almost saare clients India se hain. Clear words ka purpose ye hai ki payment karne se pehle customer ko exactly pata ho ki kis situation mein refund possible hai aur kis situation mein nahi.

Effective Date:   28 September 2026

01. Sabse Important Refund Rule

Wa-Busy ek digital software/service platform hai. Hamari services physical product nahi hain. Payment ke baad service activation, configuration, setup, API access, device setup ya processing start ho sakti hai.

Simple Rule
Service activate / setup / process hone ke baad generally refund nahi hota.

Kuch genuine aur verified situations mein Wa-Busy refund, partial refund, service credit ya adjustment ko case-by-case basis par consider kar sakta hai.

02. Digital Service Hone Ke Karan

Wa-Busy ki services digital nature ki hain. Payment receive hone ke baad system access, configuration, technical resources aur support resources allocate kiye ja sakte hain.

✓

Software Access

Software/service access activate hone ke baad normal cancellation refund generally available nahi hota.

API

API Services

API credentials ya API service activate hone ke baad payment generally refundable nahi hoti.

ERP

ERP Integration

Busy/Tally ya other integration ka setup start hone ke baad normal refund applicable nahi hota.

⚙

Configuration

Custom configuration ya setup work start hone ke baad charges generally refundable nahi hote.

03. Sirf Mind Change Hone Par Refund Nahi

Payment karne ke baad agar customer ka plan change ho jata hai, toh payment automatically refundable nahi hoti.

Example:

  • Ab software ki requirement nahi hai.
  • Business temporarily band hai.
  • Dusra software use karna hai.
  • Employee/software use nahi kar raha.
  • Abhi service ki requirement nahi hai.
  • Customer ko service expensive lag rahi hai.
  • Purchase ke baad requirement change ho gayi.
Payment se pehle service aur requirements confirm karna customer ki responsibility hai.

04. WhatsApp Number Ban / Block / Disconnect

Wa-Busy WhatsApp ko control nahi karta. WhatsApp ek separate third-party platform hai.

Agar WhatsApp number, account ya device par third-party platform ki taraf se restriction aati hai, toh sirf us reason ke basis par Wa-Busy service ka automatic refund applicable nahi hoga.

  • WhatsApp number temporarily restricted ho.
  • WhatsApp account banned ho.
  • Device logout ho.
  • QR/session disconnect ho.
  • Session expire ho.
  • Messaging restriction aa jaye.
Important: WhatsApp ke third-party actions ki guarantee Wa-Busy nahi de sakta. Customer ko applicable WhatsApp policies aur responsible messaging practices follow karni hongi.

05. Bulk Messaging / Spam Ki Wajah Se Problem

Customer apne messaging behaviour ke liye responsible hai.

Agar customer repeatedly bahut fast ya excessive messages send karta hai, recipients ki permission ke bina messages send karta hai, ya third-party platform ki restrictions ko ignore karta hai, toh resulting account/device restriction ke liye automatic refund applicable nahi hoga.

Wa-Busy responsible messaging, reasonable sending gaps aur platform rules follow karne ki strongly recommendation karta hai.

06. Technical Problem Ho Toh Pehle Support

Agar service mein technical problem aa rahi hai, toh customer ko pehle Support Team ko issue report karna chahiye.

  • API work nahi kar rahi.
  • Device connect nahi ho raha.
  • QR scanning issue hai.
  • Message send nahi ho raha.
  • Reminder issue hai.
  • Busy/Tally integration issue hai.
  • Login/configuration problem hai.

Support Team applicable case mein issue ko investigate aur resolve karne ki reasonable koshish karegi.

Technical issue ka hona automatically refund approval ka matlab nahi hai. Pehle troubleshooting aur support process follow kiya jayega.

07. Temporary Downtime

Kabhi-kabhi technical ya third-party reasons ki wajah se service temporarily unavailable ho sakti hai.

  • Server maintenance
  • Hosting/network issue
  • Third-party API issue
  • WhatsApp-side issue
  • Software update
  • Security maintenance
  • Unexpected technical failure

Temporary downtime ke basis par automatic refund applicable nahi hota.

Agar kisi particular case mein substantial, verified service disruption ho, toh management situation ke according service extension, adjustment ya other appropriate resolution consider kar sakta hai.

08. Kin Cases Mein Refund / Adjustment Consider Ho Sakta Hai

Refund guaranteed nahi hai, lekin following genuine situations mein request review ki ja sakti hai:

Considered

Duplicate Payment

  • Same service ke liye genuine duplicate payment.
  • Transaction verification required.
Considered

Extra Payment

  • Required amount se extra genuine payment.
  • Refund ya account adjustment possible.
Considered

Activation Failure

  • Payment receive hui.
  • Service activation/process start nahi hua.
Considered

Verified Payment Error

  • Genuine technical/payment processing issue.
  • Verification ke baad resolution.

09. Custom Development & Customization

Custom development ke liye separate time, resources aur technical work allocate kiya ja sakta hai.

Ismein include ho sakta hai:

  • Custom feature development
  • Custom API
  • Custom integration
  • Custom reports
  • Custom workflow
  • Custom automation
  • Custom design/development
Agar customization/development ka kaam start ho chuka hai, toh customization charges generally refundable nahi honge.

10. Setup / Installation Charges

Installation, configuration, deployment, integration, migration aur technical assistance ke charges work start hone ke baad generally refundable nahi honge.

11. Subscription Cancellation

Customer future renewal ko applicable service terms ke according cancel kar sakta hai.

Future renewal cancel karna aur already-paid service period ka refund lena alag cheezein hain.

Already activated/current service period ka unused portion automatically refundable nahi hai.

12. Partial Usage

Agar customer ne service ka kuch portion use karne ke baad service stop kar di, toh remaining unused period ka automatic pro-rata refund applicable nahi hai.

Example
30-day service mein 10 din use karne ke baad remaining 20 days ka automatic refund nahi.

13. Duplicate / Wrong Payment

Agar same service ke liye customer se duplicate payment receive hoti hai, toh transaction proof ke basis par request verify ki ja sakti hai.

Verification ke baad applicable amount ko:

  • Refund kiya ja sakta hai.
  • Customer account mein adjust kiya ja sakta hai.
  • Future service credit ke form mein diya ja sakta hai.

14. Refund Approval Guaranteed Nahi Hai

Refund request submit karna aur refund approve hona same thing nahi hai.

Request review ke time Wa-Busy following information consider kar sakta hai:

  • Payment status
  • Service activation status
  • Service usage
  • Setup/configuration status
  • Technical issue
  • Payment gateway records
  • Support history
  • Third-party dependency
  • Customer usage behaviour

15. Refund Request Kaise Karein

Refund request ke liye customer ko Wa-Busy Support Team se contact karna hoga.

Request mein ye details dena useful rahega:

  • Customer name
  • Registered mobile number
  • Registered email
  • Order/Invoice number
  • Payment reference / transaction ID
  • Payment date
  • Purchased service
  • Refund reason
  • Relevant screenshots/proof
Incomplete information ke case mein verification aur resolution delay ho sakta hai.

16. Refund Kaise Process Hoga

Agar refund approve hota hai, toh refund generally original payment method par process kiya jayega, wherever technically possible.

Bank, payment gateway ya financial institution ki processing ki wajah se final credit hone mein additional time lag sakta hai.

Applicable payment processing charges ya third-party transaction charges, jahan legally permissible ho, refund amount ko affect kar sakte hain.

17. Fraudulent / Unauthorized Payment

Agar payment suspicious, unauthorized ya potentially fraudulent lagti hai, toh Wa-Busy verification ke liye additional information maang sakta hai.

Fraud investigation ke dauran refund request temporarily hold ki ja sakti hai.

False, manipulated ya incorrect information ke basis par ki gayi refund request reject ki ja sakti hai.

18. Abuse / Policy Violation Ke Baad Refund

Agar customer service ka misuse karta hai, security bypass karne ki koshish karta hai, unauthorized access karta hai, spam/abuse karta hai ya applicable service rules violate karta hai, toh account/service restrict, suspend ya terminate ki ja sakti hai.

Account suspension ya termination ka matlab automatically refund entitlement nahi hota.

19. Third-Party Services

Wa-Busy kuch functionality ke liye third-party services par depend kar sakta hai.

  • WhatsApp
  • Hosting providers
  • Payment gateways
  • External APIs
  • Cloud infrastructure
  • Internet/network providers

Third-party outage, restriction, policy change, API change ya account action ke liye automatic refund applicable nahi hoga.

20. WhatsApp Availability Guarantee Nahi

Wa-Busy WhatsApp account, phone number, session ya device ke continuously active rehne ki guarantee nahi deta.

WhatsApp ek separate third-party platform hai. Third-party platform ke actions Wa-Busy ke direct control mein nahi hain.

21. Payment Se Pehle Customer Ki Responsibility

Payment karne se pehle customer ko ensure karna chahiye ki service uski actual requirement ke according hai.

  • Required feature available hai.
  • Required integration supported hai.
  • Device/system compatible hai.
  • Internet/network available hai.
  • WhatsApp account usable hai.
  • Pricing samajh aa gayi hai.
  • Refund Policy read kar li gayi hai.

22. Demo / Trial

Agar kisi service ke liye Wa-Busy demo, trial ya preview provide karta hai, toh customer ko purchase se pehle available demo/testing ka use karke suitability verify karni chahiye.

Demo ya trial availability har service ke liye guaranteed nahi hai.

23. False Dispute / Chargeback

Customer ko refund policy bypass karne ke liye false information, misleading complaint ya fraudulent payment dispute use nahi karna chahiye.

Genuine payment issue hone par pehle Wa-Busy Support Team se contact karna recommended hai.

False ya fraudulent dispute ki situation mein Wa-Busy available transaction, invoice aur service records ke basis par response de sakta hai.

24. Exceptional Cases / Management Discretion

Kuch exceptional circumstances mein Wa-Busy management goodwill basis par appropriate resolution consider kar sakta hai.

Possible resolution:

  • Full refund
  • Partial refund
  • Service extension
  • Service credit
  • Account adjustment
  • Replacement service
Ek exceptional goodwill refund future cases ke liye automatic entitlement ya permanent precedent create nahi karta.

25. Simple Summary — Seedhi Baat

Agar aapko poori policy padhne ka time nahi hai, toh ye short summary samajh lijiye:

Normally No Refund

In Situations Like:

  • Mind change
  • Business requirement change
  • Service use nahi ki
  • WhatsApp ban/restriction
  • WhatsApp logout/disconnect
  • Excessive/bulk messaging issue
  • Third-party issue
  • Partial usage
  • Customization work started
May Be Considered

Genuine Verified Cases:

  • Duplicate payment
  • Genuine extra payment
  • Payment received but activation not started
  • Verified payment processing error
  • Exceptional management-approved case

26. Final Agreement

Wa-Busy ki service purchase karne se pehle customer ko service scope, pricing aur Refund Policy ko carefully read aur understand karna chahiye.

Payment karne ka matlab ye nahi hai ki har situation mein refund guaranteed hai. Payment se pehle customer ko apni requirement aur service compatibility verify karni chahiye.

Wa-Busy Policy
Payment se pehle clarification lena, payment ke baad confusion se better hai.

27. Refund / Payment Support

Refund, payment, duplicate transaction ya service-related payment query ke liye Wa-Busy Support Team se contact karein.

Wa-Busy Support
Payment & Refund Assistance
Contact Support →

Important Notice

Ye Refund Policy Wa-Busy ki digital/software services ke liye applicable general policy hai. Specific service, invoice, written agreement, applicable law ya separately agreed commercial terms kisi particular transaction par additional conditions apply kar sakte hain.

Please payment karne se pehle Refund Policy aur service details read karein. Agar kisi point par doubt hai, payment se pehle Support Team se clarification lena best hai.