Privacy & Data Protection

Privacy Policy.

This Privacy Policy explains how Wa-Busy collects, uses, stores, protects and handles information when you access or use our website, software, APIs, integrations and related services.

Effective Date: 28 September 2026

01. Scope of this Policy

This Privacy Policy applies to Wa-Busy and the services made available through our website, software applications, APIs, Busy ERP integrations, WhatsApp automation features, dashboards, device-management features and related services.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of information described here.

Wa-Busy is designed primarily as a business automation platform. You are responsible for ensuring that the data you submit to the platform is collected and processed lawfully and with the necessary permissions.

02. Information We Collect

Depending on the services you use, we may process different categories of information.

Account Information Name, email address, phone number, account credentials and account settings.
API Information API keys, authentication information, device identifiers and API request metadata.
Device Information WhatsApp device/session identifiers, connection status and related technical logs.
Technical Information IP address, browser information, timestamps, error logs and security events where technically necessary.
Business Information Information you choose to process through Busy ERP or other connected business systems.
Uploaded Content Documents, PDFs, images, messages and other files submitted through supported features.

03. WhatsApp & Messaging Data

If you connect a WhatsApp account or device to Wa-Busy, the platform may process information required to provide messaging and device-management functionality.

This may include:

  • WhatsApp-associated phone numbers.
  • Device and session identifiers.
  • Recipient numbers supplied by you.
  • Message content submitted through the platform.
  • Delivery, failure and processing information.
  • Media or documents that you explicitly submit for delivery.
You must only send messages to recipients where you have the necessary permission or lawful basis to do so. You are responsible for recipient consent, message content and compliance with applicable messaging rules.

04. Busy ERP & Business Data

Wa-Busy may integrate with Busy ERP and other business systems to automate business communication.

Depending on the features enabled by you, this may involve processing information such as customer names, phone numbers, invoices, ledger information, outstanding balances, sales information, purchase information, quotations, orders and related documents.

You remain responsible for determining what business information is connected to Wa-Busy and ensuring that your organization has the appropriate authorization and lawful basis for processing that information.

05. How We Use Information

Information may be used to:

  • Provide and operate Wa-Busy services.
  • Authenticate users and API requests.
  • Connect and manage configured devices.
  • Deliver messages and supported media.
  • Process Busy ERP and business automation requests.
  • Maintain service reliability and performance.
  • Detect abuse, unauthorized access and security incidents.
  • Troubleshoot technical problems.
  • Maintain operational logs and audit records.
  • Comply with applicable legal obligations.

06. Data Sharing & Disclosure

We do not treat customer business data as public information. Information may be disclosed only where reasonably necessary for operating the service, protecting the service, complying with law, or fulfilling an action requested by the customer.

Service Providers

We may use infrastructure, hosting, storage, monitoring, communication, payment or other technology providers to operate parts of the service.

Legal Requirements

Information may be disclosed when required by applicable law, valid legal process, governmental authority or where reasonably necessary to protect the rights, security or property of Wa-Busy, our users or others.

Business Transfers

If Wa-Busy or substantially all of its relevant assets are involved in a merger, acquisition, restructuring or sale, information may be transferred as part of that transaction subject to applicable law.

07. Security Measures

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse or destruction.

  • Authentication and access controls.
  • API authentication mechanisms.
  • Server-side access restrictions.
  • Operational and error logging.
  • Security monitoring where appropriate.
  • Controlled access to administrative systems.
No internet-based service can guarantee absolute security. You should never transmit credentials, API keys or sensitive information through unsecured channels.

08. Data Retention & Deletion

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to operate requested services, maintain security, resolve disputes, comply with legal obligations and enforce agreements.

Retention periods may vary depending on the type of information, service configuration, legal requirements and operational requirements.

Deletion Requests

You may contact us to request deletion of information associated with your account, subject to applicable legal, security and operational requirements.

Deleting an account or device does not necessarily mean that every record can be immediately erased. Certain information may need to be retained where required by law, security requirements, dispute resolution or legitimate operational purposes.

09. WhatsApp / Third-Party Platform Disclaimer

Wa-Busy is an independent software service and is not WhatsApp, Meta Platforms, Inc., or an official WhatsApp product unless expressly stated otherwise.

Users are solely responsible for ensuring that their use of WhatsApp and any connected automation complies with WhatsApp's applicable Terms, policies, guidelines, consent requirements and other applicable restrictions.

WhatsApp's current legal materials prohibit certain unauthorized automated or bulk messaging activities and unauthorized collection of user information. Users should review the applicable WhatsApp terms before connecting or automating a WhatsApp account. :contentReference[oaicite:2]{index=2}

Wa-Busy does not guarantee that a WhatsApp account will remain active, unrestricted or available. Account restrictions, suspension or termination by a third-party platform are outside Wa-Busy's control.

10. Strict Acceptable Use Policy

You must not use Wa-Busy to:

  • Send unlawful, fraudulent, deceptive or harmful content.
  • Send messages to recipients without appropriate permission or lawful basis.
  • Perform unauthorized scraping or harvesting of personal information.
  • Circumvent blocking, reporting, consent or platform safety mechanisms.
  • Attempt to bypass security or authentication.
  • Send malware, malicious files or harmful code.
  • Impersonate another person or organization.
  • Use stolen, compromised or unauthorized accounts.
  • Conduct illegal spam or abusive bulk messaging.
  • Attempt to disrupt Wa-Busy infrastructure.
  • Reverse engineer or unlawfully extract proprietary components of the service.

WhatsApp's published terms similarly restrict impermissible bulk/automated messaging, unauthorized collection and attempts to circumvent safety mechanisms. :contentReference[oaicite:3]{index=3}

11. Account Suspension & Termination

Wa-Busy may restrict, suspend or terminate access where reasonably necessary to protect the platform, investigate abuse, address security concerns, comply with law or enforce applicable service terms.

Examples may include suspicious API activity, unauthorized access attempts, abuse of messaging functionality, fraudulent activity, security threats or repeated violations of acceptable-use requirements.

Where necessary to protect users or infrastructure, protective restrictions may be applied without advance notice.

12. Cookies & Similar Technologies

Wa-Busy may use cookies or similar technologies necessary to operate the website, maintain sessions, remember preferences, improve security and understand service usage.

Some cookies may be provided by third-party services used by the website. Your browser may allow you to manage or restrict cookies, although disabling certain cookies may affect website functionality.

13. Third-Party Services

Wa-Busy may integrate with or link to third-party services, including WhatsApp, hosting providers, payment providers, analytics services, cloud services and business software.

Third-party services operate under their own terms and privacy policies. Wa-Busy does not control the privacy practices of independent third parties.

Before connecting a third-party service, you should review its applicable privacy policy and terms.

14. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal data, including rights concerning access, correction, withdrawal of consent, deletion and grievance/complaint mechanisms.

India's Digital Personal Data Protection Act, 2023 establishes a framework governing processing of digital personal data and includes notice and rights-related requirements. :contentReference[oaicite:4]{index=4}

Requests will be handled according to applicable law and may require reasonable verification of the requester's identity or authority.

15. Children's Privacy

Wa-Busy is intended for business and professional use. The service is not designed to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, security practices or business operations.

The updated version will be published on this page with a revised effective date. Your continued use of the service after an update may constitute acknowledgment of the updated policy to the extent permitted by applicable law.

17. Privacy & Data Requests

For privacy questions, account-data requests, deletion requests or security concerns, contact the Wa-Busy support team through the official website.

Privacy Support
Contact Wa-Busy Support
Contact Support →

Final Notice

By using Wa-Busy, you acknowledge that you are responsible for the information, recipients, accounts, devices, business data and content that you connect to or process through the service.

Important: Never share your API keys, passwords, QR/session credentials or other authentication secrets with unauthorized persons.